Privacy Policy
This Privacy Policy explains how CNBAT Industry Co.,Ltd (“Company”, “we”, “us”, or “our”), operating under the brand BatFlags™, collects, uses, discloses, and protects personal information when you visit or use our website:
By using our website, submitting an inquiry, requesting a quotation, or communicating with us through our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.
1. Who We Are
The website https://batflagsfactory.com is operated by:
Company Name: CNBAT Industry Co.,Ltd
Brand Name: BatFlags™
Website: https://batflagsfactory.com
Email: custom@bat-flags.com
Business Address: No. 32, Lanxiang Road, Jinan, Shandong Province, China 250300
For the purposes of applicable data protection laws, CNBAT Industry Co.,Ltd is the data controller of the personal information collected through this website, unless otherwise stated.
2. Information We Collect
We may collect personal information when you visit our website, submit an inquiry, request a quotation, communicate with us, or use our services.
2.1 Information You Provide to Us
You may provide personal information directly to us, including but not limited to:
* Name
* Company name
* Email address
* Phone number or WhatsApp number
* Country or region
* Business or shipping address, where applicable
* Product interests and inquiry details
* Custom product requirements, artwork, design files, images, or specifications you choose to send to us
* Any other information you include in your message or inquiry
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
* IP address
* Browser type and version
* Device type
* Operating system
* Pages visited
* Time and date of visit
* Referring website or search engine
* Time spent on pages
* General location information based on IP address
* Cookie and tracking information
This information helps us understand how visitors use our website and improve website performance, security, advertising effectiveness, and user experience.
2.3 Sensitive Personal Information
We do not intentionally collect sensitive personal information, such as government identification numbers, financial account passwords, health information, biometric data, precise geolocation data, or information about race, religion, political opinions, or trade union membership.
Please do not submit sensitive personal information through our website unless it is necessary for your inquiry, quotation, order, or business communication.
2.4 Cookies and Similar Technologies
We use cookies, pixels, tags, scripts, and similar technologies to operate our website, analyze website traffic, improve our services, measure advertising performance, and support marketing activities.
Cookies and similar technologies may include:
Essential Cookies: Required for the website to function properly.
Analytics Cookies: Help us understand website traffic and visitor behavior.
Preference Cookies: Remember your settings and preferences.
Marketing Cookies: Used to deliver, measure, and improve advertising through platforms such as Google Ads and Meta/Facebook advertising services.
You can manage or disable cookies through your browser settings. If you disable certain cookies, some parts of our website may not function properly.
Where required by applicable law, we will request your consent through a Cookie Banner before placing non-essential analytics or marketing cookies on your device. You may accept, reject, or manage non-essential cookies through the Cookie Banner or cookie preference settings available on our website.
3. How We Use Your Information
We may use the information we collect for the following purposes:
* To respond to your inquiries
* To provide quotations, product information, samples, or business proposals
* To communicate with you about custom flags, banners, display products, and related services
* To process and manage customer communications
* To provide customer service and after-sales support
* To improve our website, products, and services
* To understand customer needs and market demand
* To analyze website traffic and visitor behavior
* To measure and improve advertising performance
* To show relevant advertisements where permitted by law
* To send business, product, or marketing communications where permitted
* To prevent fraud, spam, abuse, or unauthorized access
* To maintain website security and performance
* To comply with legal, regulatory, accounting, or tax obligations
* To protect our legal rights and business interests
4. Legal Basis for Processing Personal Information
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires a legal basis for processing personal information, we process your information based on one or more of the following legal grounds:
Performance of a Contract: When we need your information to respond to an inquiry, provide a quotation, process an order, or deliver requested services.
Legitimate Interests: When processing is necessary for our business operations, website improvement, fraud prevention, customer communication, service improvement, and marketing of our products, provided that your rights and interests do not override our interests.
Consent: When you have given us permission, such as for non-essential cookies, analytics cookies, advertising cookies, newsletter subscriptions, or marketing communications.
Legal Obligation: When we need to comply with applicable laws, regulations, tax, accounting, or legal requirements.
You may withdraw your consent at any time where our processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
5. How We Share Your Information
We do not sell your personal information for monetary consideration.
We may share your personal information with third parties only when necessary for business, service, legal, analytics, advertising, or security purposes, including:
* Website hosting providers
* Email service providers
* Contact form or CRM service providers
* Analytics service providers, such as Google Analytics
* Advertising platforms, such as Google Ads and Meta/Facebook advertising services
* Logistics, customs, or shipping partners, where applicable
* Payment or transaction service providers, where applicable
* Professional advisers, such as lawyers, accountants, or consultants
* Government authorities, regulators, courts, or law enforcement agencies when required by law
These service providers are authorized to use your personal information only as necessary to provide services to us, perform services on our behalf, comply with legal requirements, or protect our legitimate business interests.
6. Analytics and Advertising Tools
We use third-party tools to help us understand website traffic, improve website performance, measure marketing effectiveness, and display relevant advertisements.
6.1 Google Analytics
We use Google Analytics to collect and analyze information about how visitors use our website. Google Analytics may collect information such as your IP address, device information, browser type, pages visited, traffic sources, and interactions with our website.
Google may use the collected information in accordance with its own privacy policies. You can learn more about how Google uses information from sites and apps that use its services at:
https://policies.google.com/technologies/partner-sites
You may also manage your Google advertising settings or use browser tools to limit certain types of tracking.
6.2 Google Ads
We use Google Ads to advertise our products and services and to measure the performance of our advertising campaigns. Google Ads may use cookies or similar technologies to help show relevant ads, measure conversions, prevent fraud, and understand user interactions after visiting our website.
Where required by law, we will obtain your consent before using non-essential Google advertising cookies.
You can learn more about Google’s advertising technologies and privacy practices at:
6.3 Facebook Pixel / Meta Pixel
We use Facebook Pixel, also known as Meta Pixel, to help measure advertising performance, understand how users interact with our website, and show relevant advertisements on Meta platforms such as Facebook and Instagram.
Meta may collect or receive information from our website through cookies, pixels, and similar technologies and may use that information in accordance with its own privacy policies.
You can learn more about Meta’s privacy practices at:
https://www.facebook.com/privacy/policy/
Where required by law, we will obtain your consent before using non-essential Meta/Facebook advertising cookies.
7. International Data Transfers
As an international business based in China, we may process, store, or transfer personal information in countries or regions outside your country of residence, including China and other countries where our service providers or business partners operate.
These countries may have data protection laws that differ from those in your country. When required by applicable law, we will take appropriate measures and implement reasonable safeguards to protect your personal information during international transfers.
8. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
In general:
Inquiry and Business Communication Records: Retained for as long as necessary to maintain our business relationship, up to a maximum of 5 years from the last active communication, unless a longer period is required for legal, tax, accounting, dispute resolution, or contract history purposes.
Quotation, Order, and Transaction Records: Retained for the period required by applicable accounting, tax, commercial, customs, or legal requirements.
Marketing Subscription Information: Retained until you unsubscribe, withdraw consent, or request deletion.
Website Analytics Data: Retained according to the data retention settings of our analytics providers, such as Google Analytics.
Advertising and Conversion Data: Retained according to the settings and policies of the relevant advertising platforms.
Security Logs: Retained for a limited period to detect and protect against fraud, spam, website abuse, unauthorized access, and security incidents.
When personal information is no longer required, we will delete, anonymize, or securely archive it in accordance with applicable laws and business requirements.
9. Your Privacy Rights
Depending on your location and applicable laws, such as the GDPR, UK GDPR, CCPA, CPRA, or other data protection laws, you may have certain rights regarding your personal information, including:
* The right to access the personal information we hold about you
* The right to request correction of inaccurate or incomplete information
* The right to request deletion of your personal information
* The right to request restriction of processing
* The right to object to certain processing activities
* The right to withdraw consent at any time, where processing is based on consent
* The right to request data portability, where applicable
* The right to opt out of direct marketing communications
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request. We will respond to privacy requests within the timeframe required by applicable data protection laws.
If you are located in the EEA or the UK, you may also have the right to lodge a complaint with your local data protection supervisory authority.
10. Privacy Rights for California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), to the extent these laws apply to our business.
These rights may include:
* The right to know what personal information we collect, use, disclose, or share
* The right to request deletion of personal information
* The right to correct inaccurate personal information
* The right to opt out of the “sale” or “sharing” of personal information, where applicable
* The right to limit the use or disclosure of sensitive personal information, where applicable
* The right to non-discrimination for exercising your privacy rights
We do not sell personal information for monetary value. However, our use of third-party advertising and analytics cookies may be considered “sharing” under certain California privacy laws because they may support cross-context behavioral advertising.
You may opt out of such sharing by rejecting non-essential marketing cookies through our website’s Cookie Banner, adjusting your browser settings, or contacting us directly at:
11. Email Marketing and Communications
If you provide your email address or contact details, we may use them to respond to your inquiry or send business-related communications.
Where permitted by law, we may also send product updates, promotional information, or marketing communications regarding our custom flags, banners, display products, and related services.
You may opt out of marketing emails at any time by clicking the “unsubscribe” link in the email, if available, or by contacting us directly at:
Even if you opt out of marketing communications, we may still send you non-marketing messages related to active inquiries, quotations, orders, service updates, transactions, or legal matters.
12. Data Security
We take reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
13. Children’s Privacy
Our website and services are intended for business-to-business (B2B) users and are not directed to children under the age of 16.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at:
We will take appropriate steps to delete such information from our records where required by applicable law.
14. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technologies, legal requirements, or privacy practices.
The updated version will be posted on this page with a revised “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
16. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Company Name: CNBAT Industry Co.,Ltd
Brand Name: BatFlags™
Website: https://batflagsfactory.com
Email: custom@bat-flags.com
Business Address: No. 32, Lanxiang Road, Jinan, Shandong Province, China 250300